Training at dell

Dell offer employees a list of training courses which are designed to meet the needs of Dell. They courses approach helps the employees to get the exact training to improve them whether it be operational efficiency, increase productivity or to reduce downtime. Dell listens to the employee, and sort out the courses based on the employees needs and wants, and on their specific needs as well. Dell's courses are designed so that any new technology are easy for the employee to use as soon as they are developed.

Dell Training and Certification Program can help you

• Ensure that any new technology are up and running in perfect shape
• Accelerate productivity
• Decrease downtime
• Reduce support costs
• Remain competitive
• Integrate the technology into education

Dell's product leadership and direct business model underline dell's training program to give the employees as many benefits such as, the convenience of getting all their technology from one source, also include  high quality relevant training. Dell delivers flexible learning methods and contents that you can customize to your liking.
Dell does off and on the job training. For off the job training Dell uses their own training program Intranet which continues to train them off the job.


Citations
"Training and Certification." - Dell SonicWALL, Inc. N.p., n.d. Web. 29 Nov. 2013. <http://www.sonicwall.com/securityportal/Training.html>.
"Dell Training and Certificatiom." Dell, n.d. Web. 29 Nov. 2013. <http://www.dell.com/downloads/global/services/tnc_catalog.pdf>.

Recruitment at Dell

Recruitment is about how that company recruits people, is it through the internet, newspaper, or maybe through a walk in interview? What is the job description, job specification and the description put on the advert. 

Dell placement is made of:

1. Dell's own introduction round, which is a personal introduction and topic round
2. Dell's written test or verbal ability which consists of 10 questions
3. Voice accent round( you would speak on the phone with the trainee at Dell)
4. Group discussion ( the interview will be taken by someone for 15 or more minutes)
5. Operational Managerial round( ask basic questions about computer)
6. HR round (personal information e.g. tell me about yourself, why you want to join Dell)

The job description for a sales support adviser. This job role is meant to support services solution engagement: which is a part of the service intake and pursuit analysis that is based in the Penang office.  The main responsibility in this role is attending to customized services which are a request through SFDC, playing services advisory role to the internal requester facilitator for the solution architect assignments and flag for red and yellow interview. The duties required of this role are attending requests through SFDC and understand Dell sales and customer requirements, play services advisory role by giving guidance and recommendation to requestors in terms of what the service are capable of plus more. The qualification and requirement for this position is a degree or diploma in IT or Technical Certification, Verbal and written proficiency in English, Chinese or Japanese, a minimum of 5 years of technology/ services/ pre sales experience, works to keep professional knowledge up to date, reads up and keep in touch with the in house expert, detailed orientated,process driven, good organizational skills , highly organized and self motivated and a strong business acumen.   

I would say that everyone has a fair chance of getting a job at Dell. I would want to work at Dell because it would further improve my knowledge in the leading technology, and fastest producer of laptops in the world. It would also let me get all of my technology from one source,Dell. 

Citation

"Sales Support Advisor." Sales in Bayan Lepas, Malaysia. Dell, n.d. Web. 29 Nov. 2013. <http://jobs.dell.com/my/bayan-lepas/sales/jobid4498724-sales-support-advisor-jobs>.

"SELECTION PROCEDURE OF DELL." ZCC Group. N.p., n.d. Web. 29 Nov. 2013. <http://www.zccindia.com/placements/selection-procedure-of-dell/>.

Organizational structure of dell

The organizational structure can be split into 3 different levels hierarchies.  The CEO would be at the top since he manages all the aspect of the company, since he’s a the top of the hierarchy he has the most control of the entire company. To ease the work of the CEO they have directors/managers to help do the jobs of the CEO for them, and have them overlook the employees , but the CEO is still responsible in making sure the task given is done successfully. As seen from the organizational chart the departments in the middle hierarchy level are split in to more specialized departments, for example CFO, Dell service .etc.  The workers in the lower hierarchy level are usually not the decision makers instead are supposed to just follow orders issued from the workers from the higher hierarchy level as they have less authority.

Citations
Dell. Dell, n.d. Web. 29 Nov. 2013. <http://www.intelegia.com/en/files/2009/11/DellComputers.jpg>.
"Business Blog." : Dell's Organizational Chart. N.p., n.d. Web. 28 Nov. 2013. <http://justinkmchan.blogspot.com/2009/11/dells-organizational-chart_09.html>.

Leadership skills of the C.E.O

C.E.O of Dell

Leaders are they born or made?

Many people say that leaders were born with leadership qualities therefore they were made to be leaders, but other people might say that leaders are shaped into leadership as they progress into life. From my personal opinion i would say that leaders can be born leaders but they need to be shaped into a better leader, because no one was born to be the perfect leader you would have to be a mix of both born and made to be a leader.

Leadership skills of the C.E.O

He demonstrated business acumen with keenness in understanding and solving any business situation that would  result in a positive outcome. Michael saw that people sold computers at an expensive price, but the prices for the individual components itself were cheap. Thanks to Michael we can now buy computers at an affordable price. His second leadership skill is  his communication and persuasive ability.  At the age of 12 he created an auction service for stamps, where he got a few people to give their stamps to him, in doing so he gained $2,000 from this.

Leadership style of Michael

Dell's leadership style would be that he uses transformational  leadership, this means that he has a strong desire to break up different laws in order to change the situation, but in the end he creates something new that benefits others.

Citations

• "Leadership Style at Dell." ManagementParadisecom Forums Your MBA Online Degree Program and Management Students Forum for MBABMS MMS BMM BBA Students Aspirants RSS. N.p., n.d. Web. 13 Nov. 2013. <http://www.managementparadise.com/forums/foundation-human-skills-f-h-s/221102-leadership-style-dell.html>.
• N.p., n.d. Web. 14 Nov. 2013. <http://i2.cdn.turner.com/money/2011/11/10/technology/michael_dell/michael-dell.gi.top.jpg>.
• "Michael Dell- The Man behind Dell." Apex. N.p., n.d. Web. 6 Nov. 2013. <http://www.apexinstitute.ac.in/index.php?option=com_content&view=article&id=34&Itemid=28>.