Corporate culture at dell

Corporate culture is the behavior in which humans who are part of an organization and what the meaning is connecting the employees and their actions toward one another. culture also includes the organization values, norms, working language, systems, symbols, beliefs and habits.

Del's culture strives when the employees really live it. Dell set standards for how they define themselves as inventors and business people, and then they set goals for how they want to grow. Dell's employee doesn't just help define their employees, but the employees live those values and standard.

The corporate culture at dell follow the home country standard, USA. Therefore the employees at dell must be able to speak English at the workplace.  The atmosphere is also similar to that of the USA, this includes the corporate culture to maintain convergence on any procedures. There is a "soul of dell" which effectively communicate the strategy that employees have in order for them to be at the top of the market place. First and foremost, the most important thing is the customers. Not only does dell provide a great product at an affordable price, but also one of the best customer service. The dell team, emphasizes in dell's teamwork. This aspect involves Hofstadter's dimension of collectivism appose to individualism. Also Dell's commitment to direct relationships. This includes responding to customers as fast as possible by avoiding any inefficiencies. Next is Dell commitment to being a global citizen. This includes respecting all laws of the country and cultures, and values in the region they are in.

Citations
"Corporate Culture." Wikipedia. Wikimedia Foundation, 26 Nov. 2013. Web. 01 Dec. 2013. <http://en.wikipedia.org/wiki/Corporate_culture>.

"Experiencing Our Culture." Dell. N.p., n.d. Web. 01 Dec. 2013. <http://www.dell.com/learn/us/en/uscorp1/experiencing-our-culture>.

"Dell Corporate Culture." Dell Corporate Culture. N.p., n.d. Web. 1 Dec. 2013. <xa.yimg.com/kq/groups/22930137/636954860/.../dell-corporate.doc‎>.

Motivation for the future

Long ago people thought that it was money that motivated people to do more work, they also thought due to " experts" saying that light will effect the output of the workers, they put more lighting in factories in order to improve their output. But after they hired workers and paid more attention to their needs and to them personally, they found out it wasn't money or lights that effected their output but rather the attention you gave them.

Dell motivates their employees by ensuring there is a positive working environment, fostering teamwork, providing learning and growth opportunities. To ensure that there is a positive working environment, Dell wants you to report any internal conflicts or office conflicts that is creating an unpleasant workplace , because you are the only one that can fix it. The fact that the employee listened and acted will be a sign that you want to make the workplace a positive workplace.Making sure that you have a mission statement ant that the employees at dell understand what their roles are is important to the overall success of Dell. When the employees are bored with their job at Dell, it's easy to see it on their faces. You can notice it and so do the customers. When Dell first interview their employees for the job, dell takes time to ask about their area of interest. In order to make them less likely to get bored on the job

Citations
"Dell Small Business 360 - Motivate Your Employees." Dell Official Site. N.p., n.d. Web. 30 Nov. 2013. <http://www.dell.com/content/topics/global.aspx/bizportal/en/business_resources/articles/motivate_employees>.
"Michael Dell Shares Lessons on Getting Motivation for Success." YouTube. YouTube, 02 May 2013. Web. 01 Dec. 2013. <http://www.youtube.com/watch?v=ptXAjNN5JD8>.

Training at dell

Dell offer employees a list of training courses which are designed to meet the needs of Dell. They courses approach helps the employees to get the exact training to improve them whether it be operational efficiency, increase productivity or to reduce downtime. Dell listens to the employee, and sort out the courses based on the employees needs and wants, and on their specific needs as well. Dell's courses are designed so that any new technology are easy for the employee to use as soon as they are developed.

Dell Training and Certification Program can help you

• Ensure that any new technology are up and running in perfect shape
• Accelerate productivity
• Decrease downtime
• Reduce support costs
• Remain competitive
• Integrate the technology into education

Dell's product leadership and direct business model underline dell's training program to give the employees as many benefits such as, the convenience of getting all their technology from one source, also include  high quality relevant training. Dell delivers flexible learning methods and contents that you can customize to your liking.
Dell does off and on the job training. For off the job training Dell uses their own training program Intranet which continues to train them off the job.


Citations
"Training and Certification." - Dell SonicWALL, Inc. N.p., n.d. Web. 29 Nov. 2013. <http://www.sonicwall.com/securityportal/Training.html>.
"Dell Training and Certificatiom." Dell, n.d. Web. 29 Nov. 2013. <http://www.dell.com/downloads/global/services/tnc_catalog.pdf>.

Recruitment at Dell

Recruitment is about how that company recruits people, is it through the internet, newspaper, or maybe through a walk in interview? What is the job description, job specification and the description put on the advert. 

Dell placement is made of:

1. Dell's own introduction round, which is a personal introduction and topic round
2. Dell's written test or verbal ability which consists of 10 questions
3. Voice accent round( you would speak on the phone with the trainee at Dell)
4. Group discussion ( the interview will be taken by someone for 15 or more minutes)
5. Operational Managerial round( ask basic questions about computer)
6. HR round (personal information e.g. tell me about yourself, why you want to join Dell)

The job description for a sales support adviser. This job role is meant to support services solution engagement: which is a part of the service intake and pursuit analysis that is based in the Penang office.  The main responsibility in this role is attending to customized services which are a request through SFDC, playing services advisory role to the internal requester facilitator for the solution architect assignments and flag for red and yellow interview. The duties required of this role are attending requests through SFDC and understand Dell sales and customer requirements, play services advisory role by giving guidance and recommendation to requestors in terms of what the service are capable of plus more. The qualification and requirement for this position is a degree or diploma in IT or Technical Certification, Verbal and written proficiency in English, Chinese or Japanese, a minimum of 5 years of technology/ services/ pre sales experience, works to keep professional knowledge up to date, reads up and keep in touch with the in house expert, detailed orientated,process driven, good organizational skills , highly organized and self motivated and a strong business acumen.   

I would say that everyone has a fair chance of getting a job at Dell. I would want to work at Dell because it would further improve my knowledge in the leading technology, and fastest producer of laptops in the world. It would also let me get all of my technology from one source,Dell. 

Citation

"Sales Support Advisor." Sales in Bayan Lepas, Malaysia. Dell, n.d. Web. 29 Nov. 2013. <http://jobs.dell.com/my/bayan-lepas/sales/jobid4498724-sales-support-advisor-jobs>.

"SELECTION PROCEDURE OF DELL." ZCC Group. N.p., n.d. Web. 29 Nov. 2013. <http://www.zccindia.com/placements/selection-procedure-of-dell/>.

Organizational structure of dell

The organizational structure can be split into 3 different levels hierarchies.  The CEO would be at the top since he manages all the aspect of the company, since he’s a the top of the hierarchy he has the most control of the entire company. To ease the work of the CEO they have directors/managers to help do the jobs of the CEO for them, and have them overlook the employees , but the CEO is still responsible in making sure the task given is done successfully. As seen from the organizational chart the departments in the middle hierarchy level are split in to more specialized departments, for example CFO, Dell service .etc.  The workers in the lower hierarchy level are usually not the decision makers instead are supposed to just follow orders issued from the workers from the higher hierarchy level as they have less authority.

Citations
Dell. Dell, n.d. Web. 29 Nov. 2013. <http://www.intelegia.com/en/files/2009/11/DellComputers.jpg>.
"Business Blog." : Dell's Organizational Chart. N.p., n.d. Web. 28 Nov. 2013. <http://justinkmchan.blogspot.com/2009/11/dells-organizational-chart_09.html>.

Leadership skills of the C.E.O

C.E.O of Dell

Leaders are they born or made?

Many people say that leaders were born with leadership qualities therefore they were made to be leaders, but other people might say that leaders are shaped into leadership as they progress into life. From my personal opinion i would say that leaders can be born leaders but they need to be shaped into a better leader, because no one was born to be the perfect leader you would have to be a mix of both born and made to be a leader.

Leadership skills of the C.E.O

He demonstrated business acumen with keenness in understanding and solving any business situation that would  result in a positive outcome. Michael saw that people sold computers at an expensive price, but the prices for the individual components itself were cheap. Thanks to Michael we can now buy computers at an affordable price. His second leadership skill is  his communication and persuasive ability.  At the age of 12 he created an auction service for stamps, where he got a few people to give their stamps to him, in doing so he gained $2,000 from this.

Leadership style of Michael

Dell's leadership style would be that he uses transformational  leadership, this means that he has a strong desire to break up different laws in order to change the situation, but in the end he creates something new that benefits others.

Citations

• "Leadership Style at Dell." ManagementParadisecom Forums Your MBA Online Degree Program and Management Students Forum for MBABMS MMS BMM BBA Students Aspirants RSS. N.p., n.d. Web. 13 Nov. 2013. <http://www.managementparadise.com/forums/foundation-human-skills-f-h-s/221102-leadership-style-dell.html>.
• N.p., n.d. Web. 14 Nov. 2013. <http://i2.cdn.turner.com/money/2011/11/10/technology/michael_dell/michael-dell.gi.top.jpg>.
• "Michael Dell- The Man behind Dell." Apex. N.p., n.d. Web. 6 Nov. 2013. <http://www.apexinstitute.ac.in/index.php?option=com_content&view=article&id=34&Itemid=28>.